Refund/Return Policy

Refund & Return Policy

We want you to love what you wear—and to feel confident every time you choose Lifesand. If something isn’t quite right, we’re here to help.

This Refund & Return Policy explains how returns, exchanges, and refunds work for purchases made on our website. By placing an order with Lifesand, you agree to this policy.

1. Our Promise

Every piece we create is designed with care, and we hope it brings you joy. If you’re not completely satisfied with your purchase, you may return eligible items within the return window stated on our website or in your order documentation. We’ll do our best to make the process simple, clear, and stress-free.

2. Return Window

You may initiate a return within the return window stated on our website or at checkout.

Returns must be sent back within the timeframe communicated in your return instructions. If your return is initiated after the applicable window, we may not be able to accept it.

3. Return Eligibility

To be eligible for a return, items must be:

  • Unworn, unwashed, and unused

  • Free of makeup, deodorant, perfume, or other stains or odors

  • In their original condition with all original tags attached

  • Returned in their original packaging, where possible

  • Accompanied by proof of purchase or your order number

We reserve the right to refuse returns that do not meet these conditions. If an item is returned in unacceptable condition, we may refuse the return or issue a partial refund.

4. Non-Returnable Items

Certain items are not eligible for return or refund, unless they arrive damaged or defective. These may include final sale items, gift cards, and any items marked as non-returnable on the product page.

Please check the product page before purchasing. If you have questions about whether an item is returnable, contact us before placing your order.

5. How to Start a Return

To start a return, please follow these steps:

  1. Email us at service@lifesand.com with your order number and the item(s) you’d like to return.

  2. Tell us whether you’d prefer a refund or an exchange, if available.

  3. We’ll review your request and send you return instructions.

  4. Pack the item(s) securely, include your order number, and ship the package using a trackable service.

  5. Once we receive and inspect your return, we’ll notify you of the outcome.

Please do not send items back without contacting us first, as this may delay your return.

6. Return Shipping

Unless the item is damaged, defective, or incorrect, you are responsible for return shipping costs. Original shipping fees are non-refundable.

We recommend using a trackable shipping method and keeping your receipt. Lifesand is not responsible for returns that are lost or damaged in transit.

If you are returning an item because it arrived damaged, defective, or incorrect, please contact us first. We will provide a prepaid return label or reimburse reasonable return shipping costs in those cases.

7. Refunds

Once your return is received and inspected, we will notify you by email whether your refund has been approved.

If approved, your refund will be issued to the original payment method. Processing times may vary depending on your bank or payment provider. Original shipping charges are not refunded unless the return is due to our error.

If your return is not approved, we will contact you with an explanation and, where possible, return the item to you.

8. Exchanges

If you would like to exchange an item for a different size, color, or style, please contact us at service@lifesand.com. Exchanges are subject to product availability.

If the requested item is unavailable, we may offer a refund or store credit instead. If the exchange item differs in price, we will charge or refund the difference accordingly.

9. Damaged, Defective, or Incorrect Items

We take pride in our products, but mistakes can happen. If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos of the item and packaging

We will review your request and, if approved, arrange a replacement, exchange, or refund. We may ask you to return the item, and we will cover reasonable return shipping costs in these cases.

10. International Orders

For international orders, the same return window and eligibility rules apply. However, please note:

  • Customers are responsible for return shipping costs and any customs duties, taxes, or fees associated with the return.

  • Original shipping charges, customs duties, and taxes are non-refundable.

  • We recommend using a trackable international shipping service, as we cannot guarantee receipt of untracked returns.

If you have questions about returning an international order, please contact us before shipping anything back.

11. Late or Missing Refunds

If you haven’t received your refund after a reasonable period, please:

  1. Check your bank account again.

  2. Contact your credit card company or payment provider, as processing times may vary.

  3. If you’ve done both and still haven’t received your refund, contact us at service@lifesand.com.

We’ll do our best to help you resolve the issue.

12. Governing Law and Dispute Resolution

This Refund & Return Policy and any dispute or claim arising out of or in connection with it or its subject matter shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region of the People’s Republic of China, without regard to its conflict of law principles.

The parties agree that the courts of Hong Kong shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Refund & Return Policy. You consent to the personal jurisdiction of such courts and waive any objection to proceedings in such courts on the grounds of venue or inconvenient forum.

Nothing in this section shall prevent us from seeking injunctive or other equitable relief in any court of competent jurisdiction to protect our intellectual property or confidential information.

13. Contact Us

If you have any questions about returns, refunds, or exchanges, we’re here for you.

Lifesand
Email: service@lifesand.com

Please include your order number and the email address used at checkout so we can assist you faster.

Thank you for shopping with Lifesand.
We’re grateful to be part of your wardrobe—and we’re always here to help.